The Brick Complaint
Reviewed by
DON'T BUY A MATTRESS FROM THE BRICK!!!! - Sealy Mattress
Purchased a mattress less then a year ago. It was a Sealy Beautyrest#4. Less then a year in, mattress is starting to sag in the middle. The brick sent someone out after two weeks. He put a weight in the middle and measured it with a string from end to end. You can see the dip. With one person on this mattress, its ok, but with two people, we both sink to the middle and wake up with sore backs! After another two weeks, this is what the Brick Replied with:
On Dec 29, 2016, at 10:38 AM, Louise Boulianne wrote:
Hello,
Unfortunately , as this time your claim do not qualify -the sagging on mattress is normal at 1.2 inch
The manufacture request 1.5 inch. Please rotate your mattress, if the mattress sag more please give us a call in 3 months
Thank
Louise Boulianne Représentente billingue pour les réclamations de matelas
Brick %u2013 Siège social
16930-114 Avenue, Edmonton, AB T5M 3S2
lboulianne@thebrick.com
Replied back to Louise asking if there was someone else I could Talk to regarding this matter. Still have not heard back from her. TERRIBLE CUSTOMER SERVICE!!!!!!
I would of also thought SEALY would back their products up after less then a year. But no as well. Guess I just through away $1000.
On Dec 29, 2016, at 10:38 AM, Louise Boulianne wrote:
Hello,
Unfortunately , as this time your claim do not qualify -the sagging on mattress is normal at 1.2 inch
The manufacture request 1.5 inch. Please rotate your mattress, if the mattress sag more please give us a call in 3 months
Thank
Louise Boulianne Représentente billingue pour les réclamations de matelas
Brick %u2013 Siège social
16930-114 Avenue, Edmonton, AB T5M 3S2
lboulianne@thebrick.com
Replied back to Louise asking if there was someone else I could Talk to regarding this matter. Still have not heard back from her. TERRIBLE CUSTOMER SERVICE!!!!!!
I would of also thought SEALY would back their products up after less then a year. But no as well. Guess I just through away $1000.
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Review Rating: 2 out of 5
Reviewed By: vandercorp98
Company: The Brick
Product: Sealy Mattress
Date Added: 7 years ago
Company Location
Canada
Alberta
Alberta
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