The Brick Complaint
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Poor delivery- lost order
I bought a bedroom set from the brick . They called my husband to confirm a delivery date. My husband said he would check with me and call them back. They said they had spoken to me and I had agreed. This was not true, I had not spoken with them. I called a manager that night and said there had been miscommunication as the delivery service thought I had confirmed a date and I had not spoken with them. The manager was VERY rude to me saying i should have cancelled earlier. I said she was not understanding the story as I was not cancelling an appointment I had set up. She refused to pass the phone to someone else when I asked. She said she would cancel it. The next day the delivery showed up (but went back as no one was home). When following up the person I spoke with said they did not see the mattress we bought on our order. A couple weeks later they showed up on the wrong date.
The lady we spoke to on the floor was very sweet, apologetic, and frankly seemed overwhelmed with the disorganization or her company.
I will never buy anything from the brick again and I have told all my friends about this experience, most replying this is the reputation of the brick.
The lady we spoke to on the floor was very sweet, apologetic, and frankly seemed overwhelmed with the disorganization or her company.
I will never buy anything from the brick again and I have told all my friends about this experience, most replying this is the reputation of the brick.
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