The Brick Complaint
Reviewed by
The Brick.com
I ordered a bed and mattress from the Brick and the next day we found that it wasnt going to work for us. I have contacted their "help" line and have been told that we can exchange it but only for another bed. We do not need another bed; however we are happy to exchange it for something in another department. I have asked to speak to a Supervisor and on 3 separate occasions I have been told that they will call me back. I am still waiting. The bed and mattress have never been opened. Staff are rude, and unhelpful and I am appauled that someone wont return my call. There is apparently no one above the Supervisor whom I can talk to either.
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