The Brick Complaint
Reviewed by
Poor Quality
We bought a set of Tyson Reclining chairs that had numerous problems - but we bought the 5 year warranty blanket which apparently covered everything. So, they gave us our money back and let us choose a different couch. We chose a sectional with storage ottoman and paid again, for the 5 year warranty blanket. Within two months of the new sectional being in our home, it started to sag, get all pitted, and looked like a ten year old sofa that needed to be replaced. I called the warranty and had them come in to try and shave the couch. The guy told me he would order fabric to replace it - although it was the same fabric so would probably happen again. No wonder this set is now discontinued. Anyways, he told me they would call me in a week. So I called them after they called the wrong number for the tenth time (they also missed an appointment because they could not get ahold of me, because they could not listen to simple instructions on what number to call) and they told me it is not covered under warranty, that in the small print it says any pitting/piling is not covered. Their warranty is contradicting!!! This problem alone could fall under two different categories that ARE covered!! "DEFECTIVE CONSTRUCTION" and "FABRIC FAILURE." to me, this is a fabric failure. My couch looks disgusting and its only a year old. This is not reasonable wear and tear. The material sucks. They won't do anything for me, so now Ive AGAIN wasted over $1500. This is not okay.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More The Brick reviews
- Errors hard to resolve
- Purchased Furniture - Very pleased with customer service
- glass dining set
- no refund from thebricks even returned the object
- Ripped and peeling Sofa
- Brick tv stand
- Brick Warranty
- Avoid Installation Service at The Brick
- Very very poor costumer service and dishonest and pushy
- the brick fridge
- Missing furniture
- Very Pleased
- VERY DISAPPOINTED
- Disappointed
- Mattress warranty
- Saleman's Personal hygiene
More
Similar reviews
- poor quality homes
- Restoration Hardware Newport Beach Ca, poor quality towels
- Bloomex - poor quality
- quality is poor
- Time Warner Cable poor quality
- Very poor product quality, poor customer service
- poor workmanship and service
- poor quality of plastics used in Samsung note 2
- Avoid this company at all costs!!!
- Levi's Poor Quality
- MiniBox - Poor customer help and poor software quality
- Poor Quality Service
- Poor voice transmission quality
- Bacon. Poor quality.
- Buxton Bag
- poor quality service
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"I forwarded my review to my friends and to the company I reviewed. They told me they would never replace the product I bought there but when they saw the review they made good." Anonymous
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live