The Brick Complaint
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No reply from store manager re sofa they can't repair - sectional
I bought a sofa, 52" tv and lamps in November. Had to return the tTV for a smaller one in my price range because the TV was defective. 6 weeks after I bought the couch the cushions started sagging in the middle and one of the arms was clicking like it was broken. Took me 2 months to get the repair company in because they don't work evenings or weekends and I'm a single mom and can't afford to take time off work. Finally I made an appt. A week later The Brick called me to say they it couldn't be repaired and that they could take the sofa back and I could make another selection or they would give me $175 store credit. All of the other sofas I liked are $500 more which is out of my budget and what good would a $175 store credit do me? I just bought all the furniture I needed. I asked for a credit towards the sofa and I would keep it or I would return the couch and get my money back. They said I didn't have those options. I have left messages for the store manager and emailed a complaint to the store and no one got back to me. This is very poor service
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Review Rating: 1 out of 5
Reviewed By: helpmebrick
Company: The Brick
Product: sectional
Date Added: 9 years ago
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