The Brick Review
Reviewed by
Very Pleased - Mattress and sofa
Had issues with manufacturer defects,
Called service department immediately was given assurance someone would call to set up appointment ..
2Days later received call from service ,they were pleasant and knowledgable ,both items were going to be returned for full credit on a reselection.
Visited the Southridge Brick store and were greeted by a very smartly dressed costumer service representative Hedwa she was informative,kind,patient and very professional .
When we had a question beyond her authority , immediately she reach out to the service manager.
Valentina was surprisingly just as kind , we didn't expect to meet two good souls from the reviews we read! Again we were explained the process from start to finish in a professional and courteous manner.
Thank you lady's for making our experience a good one.
Bryan and Michelle
Called service department immediately was given assurance someone would call to set up appointment ..
2Days later received call from service ,they were pleasant and knowledgable ,both items were going to be returned for full credit on a reselection.
Visited the Southridge Brick store and were greeted by a very smartly dressed costumer service representative Hedwa she was informative,kind,patient and very professional .
When we had a question beyond her authority , immediately she reach out to the service manager.
Valentina was surprisingly just as kind , we didn't expect to meet two good souls from the reviews we read! Again we were explained the process from start to finish in a professional and courteous manner.
Thank you lady's for making our experience a good one.
Bryan and Michelle
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Review Rating: 5 out of 5
Reviewed By: bryanelliott
Company: The Brick
Product: Mattress and sofa
Date Added: 7 years ago
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