The Brick Complaint
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glass dining set - glass dining room set with 6 chairs
I purchased a thousand dollars glass dining set where scratches appear on the glass just by looking at it. Poor quality product. The glass shelves in my fridge, on my outdoor patio table, my end tables in my living room have no scratches, however when I called the store in Burlington where I purchased the set the assistant store manager told me there is no warranty on glass and proceeded to asked me what I did to scratch the table. When I asked to speak to someone higher than her (Carolyn) I was told there was no one else to speak to. So I asked then you must be the President of the company and then I was told that there was no one higher than her that would not tell me exactly what she had said. I eventually did speak to the store manager that pretty well did say the same thing without out being as rude as the assistant manager. The manager did say that the set I bought was a high selling product but if you are not willing to listen to your customers when they call in with a complaint then of course everything looks good on paper. I will never buy anything from the Brick again as your products and customer service is garbage.
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Review Rating: 1 out of 5
Reviewed By: sopietro
Company: The Brick
Product: glass dining room set with 6 chairs
Date Added: 7 years ago
Company Location
Ontario
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