The Brick Complaint
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Extended warrant nothing but a farce - Rocker recliner walnut bonded leather recliner
I had purchased a Bonded Leather Chair from The Brick in Timmins, Ontario in 2013 along with the extended warranty that was strongly advised by the sales person , so for $90( taxes included) I did so. Now it is 2015 and the chair is literally breaking down( the leather), where you rest your head has turned hard and is about to crack. Now there is just myself and my husband who live here, so not overly used. I called the place of purchase where in 2013 was told " you could even have a grandchild over and they accidentally cut the chair and it will be replaced , without any issue" and was diverted to Trans Global Warranty as it has been over a year since purchase date and they will have nothing more to do with it.so here it is 2015 and not even 2 years and now am being told they will not cover this issue under their warranty I feel deserved, mislead and scammed out of nearly a $100 for a useless warranty the is useless. So buyer beware , save your hard earned money.. The Brick on a whole is an awful store to deal with in my option.
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