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The Brick Support Ticket - Visa

The Brick Support Ticket


Created By: midnightmiddy's Picture midnightmiddy Last Reply: midnightmiddy's Picture midnightmiddy
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

So I was looking for a pre-teen bedroom set. I found one in the flyer at the Brick . I called and spoke to a lady Val she said there was only one left and that I should put down a small deposit on my Visa because it might be sold by the time I got there..to hold it, till I could look at it and if I didn't like it I could get my deposit back. With no problem. I asked her 3 times if she was sure I could get my deposit back. So I go to the Brick with my daughter to look at it and it's not on display. I'm not the kind of person that buys something I can't see. So we go to Customer Service to get the deposit put back on my Visa and the girl says she has to talk to the manager first WTF So I see her go to 2 women Val and a women manager discussing this. Then I go over and say all I want is my deposit back. Then she says is there anything else I would like to look at or buy 3 times. I said no all I want is the deposit put back on to my Visa. I was getting very mad at this point. Then we go back to the counter and 5 mins later she's still typing. I asked what she was doing and what's taking so long?? She said she had to input the reason why I'm not taking the bedroom set and all this other info. She then says a refund of 839.64 will be deposited back to my Visa WHAT…Val the sales rep had put the total of the bed plus an extra 69.00 for who knows what on my credit card. I WILL NEVER SHOP THERE AGAIN I never authorized to outright buy the bed..plus add the 69.00


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