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The Brick Support Ticket - ottawa - Mistake made by the brick

The Brick Support Ticket - ottawa

Mistake made by the brick

Created By: ibrahom's Picture ibrahom Last Reply: ibrahom's Picture ibrahom
Priority Level: [Emergency] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

I've purchased furniture from the brick and they gave me $701 discount. 2 months later, they claim that a mistake was made and that I should return the money( $701). The lady that called me was rude and unprofessional. I spoke with the Sales manager and he was no help either. He treated to send my information to collections. I went to the Brick ( 565 Hunt Club, Ottawa) in person and the lady at the counter was rude and unsympathetic. I'm not happy with Brick's customer service and I will soon talk to the store manager( Hassan). I will never buy anything from the Brick and I'll make sure everyone I know doesn't either. If the store manager does not resolve my issue then I'm going to the media. Just to add, I'm willing to pay the money but I need an explanation first.


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