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The Brick Support Ticket - Missing dresser

The Brick Support Ticket

Missing dresser - delivery and product quality

Created By: hltaylor's Picture hltaylor Last Reply: hltaylor's Picture hltaylor
Priority Level: [Low] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: delivery and product quality

On August 9th 2012 my husband and I went the Brick in Peterborough. We purchased a bedroom set for our son. It is a 5 piece bedroom package. We paid $75.00 to have it delivered. When it came, one of the dressers was missing. I phoned and reported the missing dresser. The sales lady was rude to me and told me that sometimes this happens and that she left a message. In fact, I spoke to a rep previously who did indeed inform me that there was a chance that the set would have to be shipped in 2 separate loads. However, this was never confirmed and now I am told that they do not deliver to my area again until next month, and I will have to pay the delivery again. What crap! I will go pick up the dresser myself and then I will never shop and the Brick again. Also, I will tell everyone who will listen that the Brick is horrible!


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