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The Brick Support Ticket - Scarborough, Ontario - I Require the items I purchased!

The Brick Support Ticket - Scarborough, Ontario

I Require the items I purchased! - General Service

Created By: kelson0001's Picture kelson0001 Last Reply: kelson0001's Picture kelson0001
Priority Level: [Low] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: General Service

On September 25, 2008 I purchased, from the Scarborough company location, a living-room set (Sale order Number 09258440527?). I paid $1200 in cash for two sofas, tables and two lamps. To date I have received everything except for the lamps.

I have waited 3 months for the delivery of the lamps. Initial delivery dates had been established for the delivery of the lamps and every time, 4-5 times in total, those delivery dates had been pushed back. At this point the superstore is unable to determine when, if ever, those lamps will be delivered to me.

I had called the company's customer service department on December 11, 2008 and the customer service representative suggested that I go to the company's website and select replacement lamps. I thought this was a great idea. I selected the replacement lamps and I called the superstore to inform them of the change. I was informed that there was a price difference between the replacement lamps and the lamps I originally ordered; as a result I had to pay $56. I simply cannot believe, after the money I've already spent and the time I've waited, that the company would attempt to squeeze another $56 from me.

I entered into an agreement with the company. I did so under the assumption that the goods I purchased would be delivered to me within a reasonable period of time. Three months is definitely not a reasonable period of time. If the company cannot provide me the goods we agreed upon, within a reasonable period of time, then they should offer me a replacement for those items, at no additional cost. I suggested this to the customer rep. She said that she would discuss that suggestion with the salesperson who I originally dealt with. I never heard back from the store. I called back on December 11, 2008 and ask that a manager from the company call me back. I have yet to hear from any manager. I wrote two letters of complaint to the company and have received no response to those emails.


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