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The Brick Review - Brick Beacon Hill - General Service
The Brick Review

The Brick Review

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Brick Beacon Hill - General Service


14 years ago we used the brick for two purchases and were not happy at all (delivery was bad, arrived broken, hassle to fix and so on) Recently we decided to give the Brick another chance. We purchased two power reclining sofas from the Brick at Beacon Hill. Delivery was on time but unfortunately one day after delivery both had broken. The Brick (Beacon Hill) was quick to respond and quickly sent out two new sofas. We still were not completely happy with the new ones. I phoned the Brick thinking I would have a major fight on my hands. I spoke to an awesome lady (Sheri) and she was so helpful offered to replace the sofas for a new model and even agreed to a full refund. She made it quick and easy. I will shop at the Brick (Beacon Hill) again and would recommend it to anyone.


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Comments


cabram says: (6 years ago)
 0
You're lucky. Here in Vancouver, I don't think they care at all when they have your money.



Will068 says: (6 years ago)
 0
Does Sheri still working with them, because that's definately a big no no with the Brick. I'm glad that you are the 1% of the satisfied customers i know of. You are really lucky that it worked out for you.




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