The Brick Complaint
Reviewed by
the Brick bedroom furniture - Sealy Mattress
Everything's great until delivery. A computer calls & tells you how it is- all your responsibilities and which 1/2 day to take off work. They showed up late.
Delivered one of the boxes crushed -part damaged inside. Said they would order another.
Computer called a couple weeks later. Another 1/2 day off work. Try to reschedule on the phone- nothing but attitude.
Asked why they shipped the box anyways if it was damaged on the outside. "But SIR! That's our policy!
Finally get delivery- they weren't going to assemble it as promised. Reminded them of that obligation. They left the door open 3x despite being politely asked to shut it, left their boots on (it was raining out), scraped the brand new bed frame, left all kinds of garbage behind, and stained my brand new bedspread! Won't come clean.
Called manager - said he would call me back - still waiting...
Wish I had never bought there. Save yourself some grief.
Delivered one of the boxes crushed -part damaged inside. Said they would order another.
Computer called a couple weeks later. Another 1/2 day off work. Try to reschedule on the phone- nothing but attitude.
Asked why they shipped the box anyways if it was damaged on the outside. "But SIR! That's our policy!
Finally get delivery- they weren't going to assemble it as promised. Reminded them of that obligation. They left the door open 3x despite being politely asked to shut it, left their boots on (it was raining out), scraped the brand new bed frame, left all kinds of garbage behind, and stained my brand new bedspread! Won't come clean.
Called manager - said he would call me back - still waiting...
Wish I had never bought there. Save yourself some grief.
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Review Rating: 1 out of 5
Reviewed By: skipper1962
Company: The Brick
Product: Sealy Mattress
Date Added: 9 years ago
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