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The Brick Complaint - Worst customer service
The Brick Complaint

The Brick Complaint

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Worst customer service


I found a nice set of shelves, among other purchases, and had the associate confirmed the price for the SET of shelves for me. Upon delivery there was only one shelf in 2boxes. I spoke with the associate directly who remembered the order & confirming the price for the set. I was then transferred to customer service and advised that I could pay an additional $100+ for the other shelf because their listing in their catalogue is vague. Better business bureau here I come!


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Comments


Nat79 says: (6 years ago)
 0
I hear u...we've shopped for bunk beds..went to pick them up...not ready...no one helped! Month later it broke..customer service 4 weeks...so rude didn't reply to emails or phone....3 more weeks for part to order now wait 30 days again for delivery... when I asked customer service why they r terrible and can't reply he said...they're just lazy that way. Very unprofessional and should close down....idiots!!!!



8CY8 says: (7 years ago)
 0
Really Bad service from The Brick.It was in Surrey Central Mall,The Brick.I went inside ans saw a sale person standing there and go toward and said" Can i ask you something about the price for a king side head board" He reply to me said"NO". and turn his fucking face always from me. What a Retard Salesman.Did cgo to the manager office and complaint and the manager call him in the office and i left and say it loud."I would never,never come to shop in The Brick again.




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