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The Brick Complaint - Why am I STILl waiting for the items I purchased?? - General Service
The Brick Complaint

The Brick Complaint

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Why am I STILl waiting for the items I purchased?? - General Service


On September 25, 2008 I purchased, from the Scaborough SuperStore, a living-room set (Saleorder Number 09258440527?). I paid $1200 in cash for two sofas, tables and two lamps. To date I have received everything except for the lamps. I have waited 3 months for the delivery of the lamps. Initial delivery dates had been established for the delivery of the lamps and every time, 4-5 times in total, those delivery dates had been pushed back. At this point the superstore is unable to determine when, if ever, those lamps will be delivered to me. I had called The Brick 's customer service department on December 11, 2008 and the customer service representative suggested that I go to The brick's web site and select replacement lamps. I thought this was a great idea. I selected the replacement lamps and I called the superstore to inform them of the change. I was informed that there was a price difference between the replacement lamps and the lamps I originally ordered; as a result I had to pay $56. I simply cannot believe, after the money I've already spent and the time I've waited, that The Brick would attempt to squeeze another $56 from me. I entered into an agreement with The Brick. I did so under the assumption that the goods I purchased would be delivered to me within a reasonable period of time. Three months is definitely NOT a reasonable period of time. If The Brick cannot provide me the goods we agreed upon, within a reasonable period of time, then they should offer me a replacement for those items, at NO additional cost. I suggested this to the customer rep. She said that she would discuss that suggestion with the salesperson who I originally dealt with. I never hear back from the store. I called back on December 11, 2008 and ask that a manager from the Brick call me back. I have yet to hear from any manager. I wrote two letters of complaint to the Brick and have received no response to those emails.


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