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The Brick Complaint - The Brick Super Store, Missauga - Mattress and box springs
The Brick Complaint

The Brick Complaint

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The Brick Super Store, Missauga - Mattress and box springs


I went to %u201C The Brick Superstore at Ridgeway Drive, Mississauga to buy a bed set and I got it at good price . Next, I was looking for a mattress and spring box. The sales person dealt with me ,she called another expert from the mattress section. She asked a long list of questions( tried to prove that she is an expert ) she suggested the mattress for me that was not on floor so I was not able to try and feel how its suitable for my body.I told the lady that its not on floor so how you can suggest me , but she insisted to go with that mattress .
So she gave that to me , delivered to me , after one week use , I got stiffness and pain in my neck. Returned back to store and the manager told me the company%u2019s requirement to use the mattress for two weeks as a minimum time requirement otherwise you have to pay 20% extra for the new selected mattress. So I came back and returned to store after two weeks and searched for the same sales person , %u201C she said , you have to buy the new pillow then the mattress will be good for you, it surprised me .
My questions to Brick management : why the sales person insisted and gave me the mattress that was not on floor.
Second question why the same sales person said me %u201CGo for new pillow than that mattress will work for you.
Third question why I was not informed that I have to pay 20% extra
Fourth question The selection of mattress was not mine , then to exchange mattress %u201C why im required to pay for delivery charges.
Why the store manager did not ask the sales person and enquire about it.
Brick sales people only want to sell , they don%u2019t care what the customers are looking for.
Can I trust the same person and buy another stuff what she suggested%u2026.no way
I will never buy anything from Bricks...Gud Luck for Bricks with sales-people not sincere about Companys image.
Beena


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