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The Brick Complaint - The Brick,Liars,Crooks,and the worst customer service ever!!!!!!!!!!
The Brick Complaint

The Brick Complaint

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The Brick,Liars,Crooks,and the worst customer service ever!!!!!!!!!!


Purchased a refrigerator from them one week ago. Refrigerator was delivered 3 days later and Broken!!!!!! So, we told the driver to take it back as we were not going to accept it in that condition, which he did. We returned to this crappy store and exchanged it.Now its three days with no refrigerator. We explained to them what an inconvenience this is for us considering we have a baby girl at home and asked them to try to put a rush on the delivery. No way we can do this for you they said. Its Sunday and the trucks don't run on Monday..... They then told us it would be delivered on Tuesday. Now its five days without a refrigerator. Tuesday came along and we got a call Monday at 8:30 in the evening telling us delivery would have to be on Wednesday because the truck's last pick up was on Sunday. We returned to the Brick at Galeries D'Anjou in Montreal (I want you all to remember this place so no one else goes through this) and I just went crazy on them. The smartass little supervisor brushed off my wife by saying "That's how it is" but quickly re-embursed us when I confronted him. I got to say, it was very satisfying seeing him squirm. We then went to Brault and Martineau just to find out that they have heard this story many times about the Brick. We ended up purchasing the refrigerator from them with absolutely no problems. Thank you Brault and Martineau. What ever you do, avoid going to the Brick and lets try to put these ass-holes out of business. Good luck.


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