Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
The Brick Complaint - The Brick Horrible Costumer Service - sectional white sofa ZANEWRSEC
The Brick Complaint

The Brick Complaint

ADVERTISEMENT

The Brick Horrible Costumer Service - sectional white sofa ZANEWRSEC


I bought a sectional sofa from Brick at Heritage meadows, I called the costumer service on Monday and made arrangements for the delivery on Thursday and let them know that I will be working till 6 pm so delivery has to be after 6 pm. The costumer service representative said it clearly that they will deliver it between 6-9 pm on Thursday. I got an automatic phone call from their delivery service on Wednesday (only one day before delivery) that they scheduled me for Thursday 9-11 Am . I called the costumer service they said " We DON"T ACCEPT YOUR SCHEDULE, OUR DELIVERY DEPARTMENT DETERMINES THE DELIVERY TIME".
I asked to cancel the delivery and said that I will return the purchase because I lost my trust in them. Thursday at 11 am while I was at work they were at my door my teenage daughter opened the door and they delivered the cough in by damaging my brand new laminate floor. I went to the store and costumer service manager treated me like a CRAP. She kept repeating that you may decide to keep it. I said I am really disappointed with their costumer care and insisted to return. They said again their delivery department will decide when to come to my home to pick it up. I got an automated call only the night before that they are coming coming on Saturday 1-4 pm. They ruined even my weekend. The managers in the store were very rude and didn't care that the mistake was them not mine, they were not sorry at all.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to The Brick
SUBMIT a ticket
for The Brick
WATCH videos
for The Brick
More The Brick Reviews and Complaints MORE reviews and complaints
for The Brick

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More The Brick reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team