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The Brick Complaint - Sold broken dishwasher
The Brick Complaint

The Brick Complaint

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Sold broken dishwasher


On January 12, 2014 I purchased a dishwasher from the brick . The dishwasher was delivered by the brick on January 18, 2014. It was placed in the kitchen by the deliverymen, where it remains today. The machine has never worked - it leaks and never completes a cycle.

There have been 3 visits by 2 different technicians, the last of whom found out that the machine had been damaged - either dropped or having something heavy placed on it. The damage was not in an obvious place - the technician had to rip away the liner to discover the damage.

Now the Brick in Scarborough - at 19 William Kitchen Road (which also has the worst customer service you will ever encounter) refuses to replace the machine. According to them, there is no damage to the machine and it works. It does not.

The Brick and their subcontractor Transglobe have lied and misrepresented information on this product a number of times.


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