The Brick Complaint

The Brick Complaint

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Mattress warranty - Sealy Mattress


I went to buy a new bed that was on sale then was told there beds have a 10 year warranty so I said I bought my bed in 2011 he then told me to talk to customer service so I went to talk to them and they told me that yes my bed was under warranty and they would send a inspector to come and look at the bed. After 1 week the inspector came and measured and took pictures of my bed. 2 weeks later I got a call saying my bed wasn't under warranty anymore because it was only a 5 year warranty I then told them that u guys told me it was 10 year warranty and a inspector came and took pictures and measurements so if it was only a 5 year warranty why would you send a inspector. They told me they were sorry and there's nothing they could do. I then went back to the brick I went to in the beginning and asked for a copy of my bill and a copy of the inspectors report I was given a bill that wasn't the same as the original and was told they couldn't give me the inspectors report but he showed me that on the top it was approved and he didn't know why they told me it wasn't approved and he would send head office bedding a email and I would get what the bed is worth now I said thank you thinking it was resolved I then get a call the next day and was told they couldn't do anything cause it was only a 5 year warranty I then told them everything I was going through with them and I was told sorry we can't do anything for you. So I just went back again for the 3rd time and they knew what was going on and said ok we can try to give you a deal on a new bed so I went to the bed I was going to original buy for 599 and said I want a deal on this bed then they tell me I can't get a deal off a bed that's on sale. So I walked out. I can't believe this and don't know what to do


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