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The Brick Complaint - Lousy service at The Brink Kamloops, BC
The Brick Complaint

The Brick Complaint

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Lousy service at The Brink Kamloops, BC


I have been a customer of the Brick for years and have spent 10's of thousands of dollars there. But, after my experiences at The Brick in Kamloops in 2016, I am done with them. I spent between $15,000 and $16,000 and have gotten such lousy service I feel like I have been raped. The Manager didn't have time to talk to me about one order, despite him being the one that I dealt with on one sale, every delivery was missing half the items, orders took months and months and in one case I had to cancel one order and reorder a different item which took over a month to get. One of the two stoves I purchased had a problem and The Brick gave us the run around and took months to sort out despite only being a few weeks old. I went into the store to address these problems with the Manager, but he wasn't there. I left a message asking him to call me and after a week I got phone call from someone else telling me he was away and assured me he would call. Never did. So, I see no reason to go back and don't recommend it to anyone.


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