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The Brick Complaint - Great Price...but doesn't work
The Brick Complaint

The Brick Complaint

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Great Price...but doesn't work


I bought new stove from the brick (most expensive one in the store I might add) with extended warranty and when it arrived it didn't work and no instruction manual. I went back to the store the next day to get a manual and they didn't have any and said that they would get one for me and send it through the mail. It's been 7 weeks....no manual. I still don't know how to use the damn thing. Not that it matters because it was broken. The oven wouldn't turn on and I would get an error message. I call the brick who gave me another # to call, who gave me another #, who directed me to another #, after the 5th number I find out I’m not considered city of Ottawa and they won't send a technician out. (I live 10mins from the damn place). So I had to deal with the manufacture that sent a tech out to say...”YEP it's broken”. He ordered parts that are on back order. The brick (innes rd) hasn't returned any phone calls and I’m going on 7.5 weeks without a stove. Why sell me the extended warranty if your not willing to service my appliances in my area??????.

What I will say is I got a great deal and was very happy with the purchase price....but I take it back cuz I rather pay extra for one that works.

What i will say is I got a great deal and was very happy with the purchase price....but i take it back cuz i rather pay extra for one that works.


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