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The Brick Complaint - Errors hard to resolve - Fridge
The Brick Complaint

The Brick Complaint

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Errors hard to resolve - Fridge


After paying up front for our fridge and waiting since Aug 8 (its now Aug 29th) the Brick had us pick up the fridge from the Courtenay store and we unpacked it to find this fridge had not had the doors change-- we had paid for ($25.00 for this easy fix, but they have to do it for "warranty purposes"). First the manager said they would send a person out to do this. Now the manager, Mark, states "oh sorry you have the wrong fridge. There is one here with the correct door arrangement. You can pick it up or we can deliver. Delivery will be sometime Sat. within a three hour window and we will let you know Friday night. Yes. the delivery is from Nanaimo."
Is this bullshit? He just said it was in the Courtenay store and we could pick it up??? Our problem is that its SATURDAY. Company coming on Thurs. night and we would like to do visitors things with them.


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