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The Brick Complaint - Disappointed
The Brick Complaint

The Brick Complaint

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Disappointed


My experience at The Brick was the "WORST"

We purchased a sectional on boxing day sale. Within 2 months we were sitting on the frame and we notice one of the seams was undone between the cushion. We have no kids and we like to keep our furniture in good condition. We called customer service and she basically told us we needed to take a day off to accommodate the technician, i told her we purchased a warranty and that it should be the other way around that he should accommodate our schedule because we work during the day. The customer service lady was so rude and unprofessional and it took almost 1 month to get a technician to come at our house. The technician told us it was not fixable and that we should get a refund or a store credit. Once the claim was in, we ask what was the result and they advise us that we ABUSED iit !!!! We are home 4 hrs at night and like i said we have no kids. We got a lemon and got SCAM we want our money back or a store credit so we can purchase something else and they refused. Their giving us 50% or we can have the same sectional. I REFUSE ...I REFUSE i will bring this company to national TV, W5 and bring them down. I purchase a warranty and it stated that after 3 days if you notice a defect you can return it ....HOW is that even possible ???? the cushion collapsed after 1 week And we notice the seams after 2 weeks ..the warranty does not make any sense .....i want a store credit i dont want the same piece of garbage we got .The Brick does not care they got their money,customer satisfaction my ASS.


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