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The Brick Complaint - Deeply disappointed
The Brick Complaint

The Brick Complaint

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Deeply disappointed


I ordered a set of bunk beds off the brick .com at a sale price and the only way to get the sale price that was listed was to go pick up the bed at a distribution center which is 2 hours away. I was told the item was in stock and gave them a pick-up date. They gave me a confirmation number as well. My husband went to pick it up and there was one part of the bunk bed missing. I called back customer service online to tell them that it wasn't in stock so they tried locating another bed in the same city. They found a floor model and told me we could buy it but it would have to be 'as is'. My husband went to go look at the floor model, but I called the store ahead of time just to find out the price. Long story short, the manager told me that they wouldn't sell the floor model even though they told the online customer service rep who called them that they would sell it as is...
Long story short, they did nothing to make up for their errors, there was a lot of miscommunication from the store with the floor model, and we ended up canceling our order. We will honestly not deal with the Brick again based on this experience.


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