The Brick Complaint

The Brick Complaint

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Brick tv stand - TV Stand


I purchased a tv stand from the brick , the delivery guy told me you have 30 days to exchange or return. Once inside my house I realized it was too big. I called the brick and explained exactly that to them. The manager yelled at me for 30 minutes on the phone telling me I was a liar and that his delivery guys would not have said that. He refused to allow me to return it. He kept yelling at me saying, what do you want me to do? what do you want me to do? There's nothing I'm going to do it's yours now you deal with it. I was super frustrated and angry with him. He was unwilling to help me in any way. I tried moving the piece into the kitchen, as I was moving it the bottom piece snapped off at the screws. I called Monday morning to explain what happened, they flat out refused to take it back they said I was the one who did it so it's my responsibility to fix it!!!! They offered to order parts and have me fix it myself!!! I just spent $5000.00 at their store and this is the kind of customer service I get! I'm never going to shop at the brick in orillia or any other brick for that matter! I spoke with ken the manager and Ron the owner who both acted like children fighting with an adult. I've never been disrespected in such a way in my entire life. Everyone at that store is completely useless. All they care about is money in their pockets. Once they get your money they don't care to help you in any way. Complete scammers. Never shop at the brick. Please shop elsewhere you will save yourself a lot of time and money.


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