The Brick Complaint

The Brick Complaint

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Brick Warranty


Called to have the washer fixed which is under a Brick Warranty. We are a family of seven and the lady said the best the we could was Tuesday, it is Friday. When I let her know that we are seven people and since most likely a part will need to be ordered. I asked if it was possible to to have someone come today. The very rude lady told me that you are only a TENANT, and that if you would like to have the landlord call maybe they could get someone there earlier. When I asked if they would cover the costs for the Laundry mat. She said they are only responsible for the machine not the clothes. But the machine washes the clothes...Very rude! Very dissatisfied. Mostly likely won't be buying from the Brick when we move into our own home in 6 months and even if I did I won't be taking there extended warranty. If it wasn't under warranty a local trade said he could have fixed tomorrow. Because he works Saturdays!


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