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The Brick Complaint - Brick - Month and a half and still no couches!!
The Brick Complaint

The Brick Complaint

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Brick - Month and a half and still no couches!!


Terrible instore service! Staff playing the blame game - store manager first blames the salesrep, Customer service blames each other. We paid cash for our leather couches and after multiple calls in, all we kept hearing is it will come this week, next week this date/next date. Worst - the customer service reps just try to brush you off the phone rather than showing a single sign of empathy. We were hosting a party and based on the rep's word we got rid of our living room couches. But our delivery never came and not even an apology call. We have been one full month without couches in our living room. Worst experience ever - do not buy from Niagara Falls location ever. Terrible service- cannot believe we bought our family room and living room furniture there. We were thinking of going there for our bedroom set, but no more. We are better off buying elsewhere, atleast we won;t get the run around for so many weeks. Do not buy at this location!!! Will never shop at the brick again.


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