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The Brick Complaint - 9month old couches (leather) warranty complaint
The Brick Complaint

The Brick Complaint

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9month old couches (leather) warranty complaint


I bought a couch and love seat from the Brick in Gibsons BC in August 2014. I purchased the replacement warranty. 9 months later I noticed a small rip by the seam of the couch. I phoned the Brick in Gibsons BC and they said someone will come by and take a look. They tore the couch cushion back and ripped it even more. Before they came, it would have been a small repair job. Then they completely ruined it and now say it won't be covered because they believe it was my dog that caused it. I explained to them that my dogs are never unattendent and do not go on the furniture and besides the point, they caused further damage and have completely ruined my couch !!!!! I don't know who to phone to explain this and put a complaint in to see what can be done. The person from the Brick I was dealing with is the operations manager of the Brick in Gibsons Bc. I have before and after pictures of the damage before the warranty guys came and after they caused more damage !


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