The Brick Consumer Complaints All Reviews

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The Brick Reviews

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  • Ripped and peeling Sofa

    Our painful story starts with buying a sofabed from The Brick with extended BLANKET warranty on the top by paying around $180. Problems started soon when the bed broke. Technician was sent to see the problem. They found the problem and said we are ordering the broken part. Part came after 2 months and when they tried to fix it, they found that it was wrong part. Another order, another 2 months, again the part was wrong. Finally after 2 more months (total in 6 months) they decided to replace the sofa. So we purchased a recliner Microfiber Sofa again with additional warranty on it... More...
    pankaj23m's Picture   pankaj23m    0 Comments   Comments
  • Manager of store needs to be replaced

    Hello, I recently purchased a new bed and mattress protector from their Saskatoon( Clarence) location last week. My order was ready for pick up when they said it would be available. Yesterday I picked up my goods from the warehouse. The mattress was fine but the protector was one of those thin, so-called bamboo sheets that you could probably acquire at fabricland for 15 dollars. Today I went in to return it, get a refund or trade it in with a new one which would last for at least 2 months. That's when all hell broke loose! yes that's correct...over a mattress protector. The lady... More...
    jasonprice's Picture   jasonprice    1 Comments   Comments
  • still waiting for a bed I purchased since boxing day.

    Purchased a bed for my daughter since boxing day and was told will get it in a few days. Called and was told by ending of week, called again and was told after february 10th 2017. Sent email and acknowledgement saying someone will call me within 2 days...well its 7 days so sent another email and receive another acknowledgement someone will call in 2 days. My daughter has to sleep on the couch cause I gave her old bed to a family who needs it. All because I thought I will get the bed within a week like I was told. Customer service unaware of anything, More...
    smart9876's Picture   smart9876    1 Comments   Comments
  • Poor delivery- lost order

    I bought a bedroom set from the brick. They called my husband to confirm a delivery date. My husband said he would check with me and call them back. They said they had spoken to me and I had agreed. This was not true, I had not spoken with them. I called a manager that night and said there had been miscommunication as the delivery service thought I had confirmed a date and I had not spoken with them. The manager was VERY rude to me saying i should have cancelled earlier. I said she was not understanding the story as I was not cancelling an appointment I had set up. She refused to pass the... More...

    Purchased a mattress less then a year ago. It was a Sealy Beautyrest#4. Less then a year in, mattress is starting to sag in the middle. The brick sent someone out after two weeks. He put a weight in the middle and measured it with a string from end to end. You can see the dip. With one person on this mattress, its ok, but with two people, we both sink to the middle and wake up with sore backs! After another two weeks, this is what the Brick Replied with: On Dec 29, 2016, at 10:38 AM, Louise Boulianne wrote: Hello, Unfortunately , as this time your claim do not qualify -the... More...
    vandercorp98's Picture   vandercorp98    0 Comments   Comments
  • Horrible Customer Services

    I was warned by a co-worker about buying furniture at the Brick because of a lack of care/customer service and boy did i ever regret not listening. The salesman basically told me what i wanted to hear to get me to purchase the couch. I asked if they would be having a Black Friday sale in which he said yes, and he would give me the sale price early. I came back two days later (to meet with the same salesman). When he gave me the price, i asked if that included the Black Friday sale price in which he responded "oh, you want that?"..... as if he would have not given me the price... More...
    Meghanko's Picture   Meghanko    0 Comments   Comments
  • The worst delivery service ever - Had to call the police!!!

    I am beyond angry... this is day three of wait long past the delivery window provided The Brick delivery service for a replacement part for a piece that was delivered broken!!! The first day the drivers called 25 minutes past the 3 hr window I was provided and said they would be another hour. We had plans so we had to leave.... Attempt number 2 - 3 hour window given... 20 minutes after that window I called the service department and spoke with someone who said they would investigate and got no response until much later that day that they would have to re deliver. (6 hrs spent waiting so... More...
    (Delivery Services)
  • Extended warrant nothing but a farce

    I had purchased a Bonded Leather Chair from The Brick in Timmins, Ontario in 2013 along with the extended warranty that was strongly advised by the sales person , so for $90( taxes included) I did so. Now it is 2015 and the chair is literally breaking down( the leather), where you rest your head has turned hard and is about to crack. Now there is just myself and my husband who live here, so not overly used. I called the place of purchase where in 2013 was told " you could even have a grandchild over and they accidentally cut the chair and it will be replaced , without any issue"... More...
    JustJane1150's Picture   JustJane1150    0 Comments   Comments
  • The Brick Extended Warranties

    I am (or used to be) an avid Brick shopper - I have always loved the quality and selection they offer but I have great concerns on how they sell their extended warranties. Back in Jan 2010 I bought a home theatre system and was convinced to buy the extended warranty because if unused, I would get the credit back. I do not recall the sales person ever telling me that I only had 90 days within the warranty expiry date to redeem nor was there any paperwork attached to my invoice telling me the details of the warranty. The warranty expired in Jan 2014 but unfortunately I was redeeming... More...
    (Shopping, Chain Stores)
  • Microwave

    We purchased an upgraded microwave from the Brick, as they had the appliance contract for the condo we were purchasing. When we arrived, it was there, but we were informed by the property management that it was going to be replaced and in a few days it was....we never knew why it was replaced. The replacement was installed with out a grill or turntable, making it unusable. In advising The Brick customer service of this, we requested parts be made available at the store and we would pick up, but this was brushed off, so we indicated that they be sent to site and the property manager be... More...
    craig6's Picture   craig6    1 Comments   Comments
  • Untimely delivery and poor customer service at The Brick in Regina

    My husband and I own a rental property in which we are obligated to provide certain amenities to our tenants. When or washer and dryer needed to be replaced we searched around quite a bit. We found a nice set at The Brick in the East end of Regina, which happened to be on sale. When we asked when it would arrive in store we were told 4 days later. We are from out of town and arranged to come and pick the set up a week later, giving them an extra 3 days to come in. When we arrived, we were told they ordered the wrong set and they would be in a week later. A week later we came back into... More...
    (Delivery Services)
    nicoleberos's Picture   nicoleberos    0 Comments   Comments


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