The Brick Reviews and Complaints

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The Brick Reviews

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  • Cheap sectionnal couch



    Hi. I bought a sectionnal at the brick in gatineau. I got told that i didnt took the warranty for the fabric. The only warranty I took and offered was for the construction. After 1-1/2 yrs, they came back to replace the cushions as we were feeling the springs. On The Brick website, it says that cushions wont desintegrated. Bullshit. So now since we didnt took the warranty for the fabric, we have to deal with a 2yr old couch as the fabric is ripping out everywhere. They couldnt even arrange us something. After buying there for 10yrs, it will be somewhere else that I will shop.... More...
    (Furniture)
    jeroy's Picture   jeroy    0 Comments   Comments
  • Accent Tables



    I went to The Brick store in Kirkland, Quebec for the very first time, whereby I came across accent tables that matched perfectly with my living room. Little did I know what a disaster my purchase was about to become! The young lady who had served us took forever to organize the paperwork involved. It was about 9:30 pm when we left the store, after we arrived at 7:00 pm!! At one point, I asked her to give me the phone and I spoke to the TD credit officer at the other end; finally, all was confirmed. Once we received the Brick invoice at home, we were surprised to see an 'annual... More...
    (Furniture)
    mamma1927's Picture   mamma1927    0 Comments   Comments
  • three deliveries and three pieces of crap



    Bought a couch from brick in barrie ontario . They delivered me a ripped leather sofa. I called them they brought another one two weeks latter. It was ripped more than the first one. Today i received my third sofa.its a bit Better not ripped but dents and dings in the leather all over. Had the operations manager call me so i could make my complaint. What s phony jerk i wad asking him a question and his response was yeah yeah ok sure he was clearly not even listening just saying yes yes yes sir.really big prick. Won't buy your deffectivr shit again what fo uou guys just keep moving... More...
    (Shopping, Chain Stores)
    skinnard's Picture   skinnard    0 Comments   Comments
  • the brick takes leaking washer back



    I bought a lg front load washer from the brick 3 days ago tried it for the first time today .and instead of the water going into the drum it was pouring onto my floor my husband and I went to the brick Chilliwack bc and explained the situation and the customer service rep was already on the phone ordering another one as quickly as she could get one delivered witch is on Sunday. not a lot of questions just great customer care and concern I love the brick. thank you thank you LAELONI K. YOU ARE A GREAT PERSON DANA AND BENITO. More...
    (Shopping, Chain Stores)
    DANABENITO's Picture   DANABENITO    0 Comments   Comments
  • Not even worth the time



    Five years ago i bought two fridges from the brick. The saleman offered his expertise stating that if we buy the extended warranty we will be getting peace of mind because we could call and get repairs or if we didn't use it by the expiry date we could have the full amount refunded towards any item in the store. We waited five years, it expired, we didn't use it, so we went in to make our purchase....NOT... There were restrictions we could only purchase furniture or mattresses. But we wanted a television wall bracket. We spoke to the manager, who didn't know but would... More...
    (Insurance)
    Ryerson's Picture   Ryerson    0 Comments   Comments
  • Don'y buy from them! They lie for the sales! Kitchener Location



    My fiance and I had a couch and bed delivered last Tuesday September 30th and since then we have been trying to get a hold of someone to talk about the insane scratches and dents in the couches. The customer service we got from the store was disgusting and rude. They had NO compassion for us and our issue. We have now tried to get in touch with a manager and the sales guy who sold us the furniture for 5 days and have had no one call us back or even seem to care about us. I wanted to give them a chance considering all the bad press on them but I regret it entirely. They give customer service... More...
    (Furniture)
  • Couch falling apart after a year



    I am very disappointed in the quality of the furniture we bought from the brick. My boyfriend and I moved in with eachother a few years ago and bought all of our furniture through the brick. We assumed the quality would be slightly better then ikea and still fit with our budget. After less then a year our coffee table became loose and we ended up throwing it out when we moved. Our tv stand can no longer be trusted to support a tv. Our mattress feels like a box a spring and most disappointing of all our couch is a disgusting mess. We bought a large faux sectional and the leather has been... More...
    (Furniture)
    KatelynBee's Picture   KatelynBee    0 Comments   Comments
  • Terrible and rude customer service at the Hamilton, Barton St. Location



    My wife and I purchase a brand new, Samsung, washer and dryer from The Brick. The intial salesperson was pleasant however, once they had our money we experienced the worst customer service I have ever encountered. Managers would never call us back. Promises never kept. All out lies and blaming us for complaining that the delivery men didn't deliver the equipment to the basement where it belonged. This has been the worst experience I have ever had with purchasing appliances. Completely childish and unprofessional. We had to speak directly to one fo the top administrators (Tony)... More...
    (Dry Cleaning, Laundry)
    KyleLandry's Picture   KyleLandry    0 Comments   Comments
  • The Brick.com



    I ordered a bed and mattress from the Brick and the next day we found that it wasnt going to work for us. I have contacted their "help" line and have been told that we can exchange it but only for another bed. We do not need another bed; however we are happy to exchange it for something in another department. I have asked to speak to a Supervisor and on 3 separate occasions I have been told that they will call me back. I am still waiting. The bed and mattress have never been opened. Staff are rude, and unhelpful and I am appauled that someone wont return my call. There is... More...
    (Furniture)
    rego's Picture   rego    0 Comments   Comments
  • Over 16 days with no response



    This is an email I sent on September 19, 2014 to customercare@thebrick.com along with the CSR whom was forwarding my complaint to a supervisor. I have yet to hear from ANYONE in response to my original call on September 9/14. Does The Brick care about it's customers AT ALL??!!!! Hello, As we thought would happen, we have yet to receive a call/message from A******a. We've had several calls from different departments of The Brick reiterating the same information which is the reason we want to speak with a supervisor. We are not happy with the messages left and the lack of... More...
    (Furniture)
  • The Brick Hamilton



    This is the worst experience that I ever had with any store in my 48 years.. I spent over $7000 cash with this store and had problems from day 1.... wrong items were delivered.. ordered a black bedroom suite and received a mahogany.... was never informed that the mattress box bed is going to be about 4ft high.. impossible to get on... tried out the firm mattress in store... confirmed various times with John the salesman that I want the firm due to my back problems yet he sent me the plush. The power recliner failed working within 2 weeks... after many frustrating calls I eventually got... More...
    (Furniture)
    JennyNaude's Picture   JennyNaude    0 Comments   Comments
  • Lied about quality, lied about policies, lied about the store credit usage



    TheBrick's Name should be changed to "ONE BIG FAT LIE". Bought Dinette that was supposed to Granite top and chairs were supposed to be wooden. Table top was not granite and chairs were made of pressed wood. Big time lie's and fraud. Opened a BBB complaint which is closed and not resolved. Finally I accepted the Store Credit and advised can be transferred to someone else, if they buy or they have bought on brick credit card. And now that turns out to be a lie as well. you can't transfer, you can just purchase another garbage stuff from them. More...
    (Advertising)
    zthind's Picture   zthind    0 Comments   Comments
  • The Brick - terribly quality furniture and even worse customer service



    We purchased a considerable amount of furniture through the Brick when we purchased our last home - fridge, stove, dishwasher, couch, loveseat etc. After less than 6 months we noticed that the reclining seats of the loveseat and couch were leaning towards the outside when you reclined them, leaving you feeling like you were slanting when you were reclined. After getting an incredible runaround and having a technician come out to inspect and then just admit to us that the problem was that our couches that we paid a couple of thousand for were just made like junk, yet still being told that... More...
    (Furniture)
    LHenderson's Picture   LHenderson    0 Comments   Comments
  • terrible service terrible delivery



    Awful Experience! First - we were followed throughout the entire store! The sales associate kept interrupting us as we shopped! So we left and came back the next day. This time we knew what we wanted - instead of browsing the store - we marked what we wanted in the flyer. We bought quite a few things and spent $3000.00. We had set a date for delivery (which we had to pay $100 for). The sales associate told us that the furniture would most likely be delivered in the morning before noon. We got an automated call the day before saying delivery was between 1pm-4pm. Thanks Brick,... More...
    (Furniture)
    hanly003's Picture   hanly003    0 Comments   Comments
  • couch and chair



    THIS IS TERRY SOUCH AND I WOULD LIKE TO MAKE A COMPLAINT ABOUT THE BRICK'S COUCH AND CHAIR MY WIFE AND I HAD PURCHASED ON JUNE19/13 AND HAD IT DELIVERED ON THE FIRST BUSINESS DAY IN JULY UPON OUR REQUEST.WE HAD NO PROBLEM WITH THE DELIVERY AND THE FURNITURE LOOKED IN EXCELANT SHAPE.IT HAD BEEN ALMOST A YEAR SINCE WE HAD THEM DELIVERED AND WE WERE IN THE PROCESS OF MOVING AND HAD NOTICED THAT THE CUSHIONS ALL HAD A TEAR OR RIP MARK ON THE INSIDE BOTTOM OF THEM AND ALSO NOTICED THAT THERE WERE NAILS OR /STAPLES STICKING OUT FROM THE COUCH INSIDE BOTTOM CLOTH,I TOOK A SMALL PICTURE HAMMER... More...
    (Furniture)
  • The Brick.com



    I am looking for some help in a dispute I have been in with The Brick ..I have been a loyal customer to The Brick and have been a customer in good standing for many years now however this has changed recently due to the treatment of my situation%u2026.back in 2013 I had purchased close to $6000.00 order of furniture%u2026It was delivered to me February 2013%u2026.2 of the sofa%u2019s that were a part of this order were damaged along with my personal property being my home%u2026.It was brought to the stores attention right away and I was promised it would be looked at and we would be able to... More...
    (Furniture)
    ElisabethH's Picture   ElisabethH    2 Comments   Comments
  • The Brick - Poor quality furniture or poor delivery?



    I bought 3 pieces of furniture (Sofa, Loveseat, Chair) plus a kitchen table chairs in May 2014. Upon arrival I noticed immediately the sofa was damaged. After a ridiculous time with the warranty department, I had to go to the store and they provided me with an individual's email address who resolved my warranty claim. I was credited the amount of the sofa and bought a replacement (as that one was no longer in stock and discontinued). The replacement couch came last weekend. I inspected it today and noticed things that lead me to believe it is also damaged. I will be contacting... More...
    (Furniture)
    CMBC's Picture   CMBC    0 Comments   Comments
  • Delivery Service



    You have neglected to deliver our bed when you promised and your "receptionist" was extremely rude and has been before, she actually hung up on me, very unprofessional!!! We lost money on the transfer and feel you should fit us in and deliver the bed as PROMISED!!!! More...
    (Furniture)
    polarmj's Picture   polarmj    0 Comments   Comments
  • Poor Service



    They were supposed to deliver our bed that we exchanged because the other oe is a piece of garbage!! We lost 400 on the exchange and they promised to deliver this weekend. The salesman "Mark" neglected to inform them and now we have to wait for delivery! When I confronted them about it the "lady" I was talking too hung up on me!!!! She has been very rude to me before as well! I will never buy from them again!!! More...
    (Furniture)
    polarmj's Picture   polarmj    0 Comments   Comments
  • Return Policy



    I purchased a Samsung television August 19,2014 @ the Brick Store in Leduc, AB. On arrival home I opened the box and discovered immediately that the television,because if the stand design, would nor fit in my wall unit. I immediately returned to the BRICK store and was rudely informed that they would not consider a return or exchange because the product had been removed from the box. The product was in perfecr condition. More...
    (Miscellaneous)
    rose1923's Picture   rose1923    0 Comments   Comments
  • Broken items and missing items



    I bought more than ten thousands furniture from the brick store (45 red maple road, Richmond hill), two items have damages and one is missing. I reported to them the next day, no feedback, and then reported 3 days later, and no feedback. then I went to their store and they check their system, they even do not have the record of the 1st report, and their manager even blamed me that why I did not report in 3 days. More...
    (Furniture)
    JulianWu's Picture   JulianWu    0 Comments   Comments
  • Demeaning & unacceptable customer service @ Kennedy Commons.



    Purchased a sofa bed & two queen mattress sets. Had a great sales associate, Mohammed Khan. When the delivery person called, I was informed I needed to put old mattresses in bags, or they would not take. Sales rep " forgot". I had to go back to the brick & get them. After the weekend, I noticed the leather kit wasn't here. They " forgot" again. I had just finished my physio, as I had shoulder surgery & very painful to drive, had to go AGAIN. When I said to customer service, I was very unhappy & I felt I should be compensated for all my inconvenience... More...
    (Furniture)
    Marcieglandrn's Picture   Marcieglandrn    1 Comments   Comments
  • LEATHER COUCH



    What a load of absolute JUNK.The first one we returned because the leather faded and seams came apart after less than a year..it was under warranty.They supplied us with another after we paid an additional amount and this couch is ever worse than the first.Faded leather , seats not holding their shape..etc etc....We failed to heed a friends warning...The Brick sells junk..... More...
    (Furniture)
    PC49's Picture   PC49    0 Comments   Comments
  • The Brick Customer Service



    I made a recent visit to The Brick at 20 Ashtonbee Rd in Toronto to purchase some furniture for a new condo I purchased. I had selected several items of furniture including a couple of accessories. One of the items was chipped and when I asked if the price could be reduced to factor in the damage I was told that if I didn't want it as is then I shouldn't buy it. I would have paid full price had they shown even the slightest amount of respect and decency. Those working in customer service were very unprofessional: eating behind the counter, talking amongst themselves with their... More...
    (Furniture)
  • Side by side frigidaire fridge



    I purchased this fridge on 28th Sept 2013 it started to rattle and the settings don't stay adjusted. They changed the computer unit but it didn't help. Now I'm waiting for a fan to stop the rattle. Can't put food in because it stops freezing. This will be the fourth time I called them and sometimes its days before they can send a repairman. This is the third side by side fridge I purchased from the Brick in the last eleven years and it will be the end of buying anything from the Brick. More...
    (Mobile Phones)
    miroc1's Picture   miroc1    0 Comments   Comments
  • Re: The Bricks Warranty!!!!!!!



    I have been contacting The Brick for over a week, I bought their warranty and no one has called me back. They stated that a supervisor or Manager will call within 24 hours. DO NOT BUY FROM THE BRICK!!!! I Do not know what one has to do to have someone take customers seriously from their ends.One customer rep would not even let me speak in the warranty department, and when I talked she pretended that the lines were messed up!! I am sorry but this is not Customer Service, I will try to contact everyone from media and tell everyone not to shop from you guys More...
    (Furniture)
    Maya30's Picture   Maya30    0 Comments   Comments
  • False Advertising and Sales Tactics



    False Advertising and sales tactics. Bought 5 appliances 5 years ago and was offered to purchase 5 year Full circle warranty. I was told by the account manager that we can get the credit back after 5 years if we were to not use the warranty service within the first 5 years in the form of gift cards of any denomination etc. Well called them today a month before 5 years and found that since we bought 5 appliances the warranty cost of a $100 on each appliance can only be used towards 1 item or package one at a time so in other words if you like a package deal you only get a $100 credit... More...
    (Advertising)
    tipu420's Picture   tipu420    0 Comments   Comments
  • DELIERIES TO CONDOS/APARTMENTS...."WE DON"T DO STAIRS"



    We went to The Brick to look at a sofa and chair. We settled on a set and arranged delivery. Delivery was to be 1-4pm. They arrived at 5:30pm, no phone call to let me know they would be late. I made 2 calls to the delivery # and the phone kept ringing and ringing...then a message would come on :your call can't be completed as dialed". I called another # and got someone in warranties that took my number and promised to call me back...I didn' t get a call back. Finally, when they arrive, I was told that they could not fit the sofa in the elevator..."can you take it up... More...
    (Furniture)
    gogolf69's Picture   gogolf69    0 Comments   Comments
  • Let's band together and do something about this horrible company.



    Here is our story: The Brick offers fantastic deals to lure unsuspecting consumers into their stores. The truth about the high interest gouging is rarely spoken of. My fiancee purchased appliances from the Brick on 18 months free of interest. Before they were delivered, she went back to purchase a bedroom set and was told the bedroom set couldn't be put back on the same plan. So she had a 3-month plan on the 2nd purchase. In May, she was late with her monthly $62 payment which was due May 27th. She paid $100 on June 5th and $900 on June 9th. When she received the July statement, to... More...
    (Credit Cards, Finance, Banks)
    acesauve's Picture   acesauve    0 Comments   Comments
  • The Brick flat out lies!



    I recently ordered a fridge from The Brick and was given a delivery date of July 17, when that date had come and I still had not heard from them to confirm delivery I called. I was told that apparently this fridge (which was just a basic fridge, NOT a custom order) had yet to even be manufactured! And was told that hopefully in the next three weeks I would receive a call! SERIOUSLY??? I bought this fridge because my old one has died, now I have to go 5 weeks in the summer heat with NO fridge?? Thanks for nothing The Brick!!! I will be sure to shop elsewhere from now on! More...
    (Furniture)
    Scooty32's Picture   Scooty32    0 Comments   Comments
  • Bricks - Worst warranty service



    We had 5 year warranty for sofa set and love seat. When we bought it three years back, salesman made tall promises about the service says its the best and will cover everything and quick. 6 months back, we had cracks on the on leather, for which we raise a service call. It took 1 month for someone to call back, a person visited 2 weeks later, took few photos. After 1 months (3rd month now), received a call that parts are ordered and it will take 3-4 weeks to fix it. Thereafter no update. When we called back, they said it always take 6-8 weeks and no way someone can say its 3-4 weeks. After... More...
    (Furniture)
    sammhatre's Picture   sammhatre    0 Comments   Comments
  • Brick cracked dining chairs



    bought a 5 piece dining set from Brick 2 months ago. Still waiting for the final and fourth chair! returned the dining table leg the same day it was delivered as it was cracked.called customer service apprently in Quebec they mail delivered to me the following week and the leg was cracked again. went to the warehouse and they knew nothing about what i wanted and finally after explaining all i needed was a leg of the dining, got it done. then came the problem with the dining chair which again was cracked and the final time was uneven after fixing it and this happenned 4 TIMES as i went back... More...
    (Furniture)
    vickysharma's Picture   vickysharma    0 Comments   Comments
  • The Brick is a stain on Canadian identity.



    The absolute worst service I've ever received. It is a shame that accompany such is this a Canadian company at that supposedly will provide such horrible service to its customers. I got the runaround for almost a month though I made my claim the day the products were delivered. Then instead of getting a refund on my cash I was told the best they could do was a store credit because it was longer than three days what they failed to understand was I had made the claim the very first day and no one would get back to me. They gave me the runaround told me to continue to call back the store... More...
    (Furniture)
    Adam78's Picture   Adam78    0 Comments   Comments
  • Atrocious delivery service and terrible customer service



    I bought a washer and a dryer from The Brick. It was the worst decision I ever made... They never came to deliver them so I called the store and asked what was going on. After putting me on hold for 30 minutes, they told me that there was no stock available. After arguing with them, they finally decided that they were going to deliver them the next day. Again, I waited all day at home and no one came. I called them but they hung up in my face so I decided to go to the store. The manager there had a huge attitude problem and was very unhelpful. They told me that they came but that I... More...
    (Furniture)
    d656's Picture   d656    2 Comments   Comments
  • price adjustment is a lie



    I purchased a coffee table in Edmonton south common about two weeks ago from the Brick store. Later, I found the identical coffee table in JYSK for $100 cheaper. Went back to Brick for price adjustment. After a long wait, the store manager said he cannot do price adjustment because the items are not the same. We knew the items were identical and even we took a picture of the table in the other store and showed him. When he saw the picture, he mistakenly thought it is a picture from their store. He even himself could not distinguish the tables. But he insisted that he cannot do anything. I... More...
    (Furniture)
    parisa123's Picture   parisa123    0 Comments   Comments
  • Services & So Call "Warranty



    Let me share my experience. This is the first time I purchased from Brick. I bought One Sofa, one loveseat, one bonded leather chair and 1 Huffing rug from Brick Richmond Hill store on May 18, 2014. Delivery We are living at condo and cannot fix the delivery date till the lift is booked. The delivery date was set temporary on May 27 at time of purchase. Unfortunately, we could not book the lift and called back Brick to change to June 2. Customer services told us that the delivery team do not work on Mon, Thu and Sun. Then we went to our condo management office to change to May 31.... More...
    (Furniture)
    Misleading's Picture   Misleading    1 Comments   Comments
  • Langford B.C.



    I will NEVER purchase any item from The Brick again. Recently bought a Brada brand washing machine which caused a flood in our house. Now having to replace the flooring in our main floor. Insurance only covers a portion of the cost after we pay a deductible. After over two months of correspondence with Haier (the Brada manufacture) and The Brick we have yet to have our washing machine replaced. It was less than 30 days old. Absolutely unacceptable service! More...
    (Repair Services)
    tjsears's Picture   tjsears    0 Comments   Comments
  • Deception lies and fraud



    Brick is absolutely dishonest, and they try to use their logic like you agreed to be scammed, too bad. I have about $2000 credit after returning a defective table due to horrendous quality issue. I agree to accept the credit after they refused to refund my money, but I was never told or written anywhere in a statement saying that I cannot use the credit to buy anything other than furniture at their store. Not knowing, so I went to the Brick looking for a TV. Like a normal person would do, I google for the best price. Their competitor Gibby is selling the TV online for $500 less and bring a... More...
    (Advertising)
  • Incompetent Sales Associates



    I will never as long as I live purchase another item from the Brick or deal with TD Financial for my banking needs. We made a purchase of approximately $2500 last year, most of which was on the deferred financing plan with a small amount of approximately $350 due within 30 days. Problem started when my wife went in to pay off the amount due in 30 days. When she did so, the associate mistakenly put the amount towards the deferred plan which was not due for months. As a result we received phone calls and statements indicating our account was past due and the entire amount became due and... More...
    (Furniture)
    rmpmljc's Picture   rmpmljc    2 Comments   Comments
  • DO NOT EVER BUY FROM BRICK! BEWARE OF THEIR LIES!



    Ugh! I really dislike your delivery people!!! I cannot believe how they treat people in apartment buildings! We were home allll morning, waiting for the item! At 10:30, which is the time they said they knocked on the door, WE WERE 5 M BY THE MOOR EATING. No matter HOW QUIET your guys knocked, we would know! And they said they called, and the phone was busy, BULL SHIT, how did you get into the building if the phone was busy?! The truth is that they never came up! Never even bothered. I want my money back! More...
    (Delivery Services)
    asunny123's Picture   asunny123    0 Comments   Comments
  • Brick West Edmonton Mall - no quality control



    We bought a bedroom suite on May 4th. Since then, the tallboy chest of drawers has been delivered DAMAGED three times. First time the delivery men unpacked it from the box while on the truck and came in to say the whole corner is smashed and they are taking it back. Second chest arrived. When we started putting clothes into the drawers, the top panel separated from the rest of the dresser and the drawers sagged. Inside it looked like someone crumbled the whole support. Since the first time I have requested each time to please check the dresser BEFORE it goes on the truck. This has never... More...
    (Furniture)

The Brick Reviews By Product

 

The Brick Comments


Suru says: (4 months ago)
 0
Stay away from the brick not good quality furnitures. We wanted brand new for our new house ended up having damaged and low quality furnitures. If you want to have your blood pressure high call their customer service, they are not suppose to be there taking our calls very rude. We will never go there again.



Suru says: (4 months ago)
 0
Stay away from the brick not good quality furnitures. We wanted brand new for our new house ended up having damaged and low quality furnitures. If you want to have your blood pressure high call their customer service, they are not suppose to be there taking our calls very rude. We will never go there again Bad experience



JENNY123 says: (5 months ago)
 0
I PURCHASED A SOFA AND CHAIR WITH OTTOMAN BACK IN JUNE OF 2013. IT STARTED TO TEAR AT THE SEAM AND I WAS TOLD IT WAS COVERED FOR 1 YEAR. I CALLED THEM AND THEY SENT SOMEO ONE TO LOOK AT THE DAMAGE AND TAKE PICTURES, I WAS TOLD SOMEONE WOULD CONTACT ME AND THE SOFA AND CHAIR WOULD BE PICKED UP IN 7-10 BUSINESS DAYS. 3 WEEKS WENT BUY AND NO ONE CONTACTED ME. I CALLED THEM AND I WAS TOLD THEY WOULDN'T REPAIR MY SOFA OR CHAIR BECOUSE THE REPAIR WOULD COST MORE THAN THE ORIGINAL VALUE OF THE SOFA AND CHAIR. THEY OFFERED ME 150$ FOR THE SOFA AND 300$ FOR THE CHAIR. I WAS VERY UPSET WITH THIS AND REFUSED IT AND ASKED TO SPEAK WITH A MANAGER. NO ONE EVER CALLED ME BACK, SO AGAIN I CALLED BACK AND WAS TOLD THAT THEY HAD DECIDED TO EXCHANGE MY SOFA, THEY WOULD EXCHANGE THE CHAIR TOO BUT THEY WOULD TAKE THE OLD ONE BACK BUT NOT THE SOFA. THE DELIVERIES WERE SCHEDULED FOR JULY 3RD, NO ONE CAME. I CALLED BACK AND THEY CONFIRMED FOR JULY 8, WHICH IS TODAY. THEY SHOW UP WITH THE SOFA ONLY, I REFUSE THE DELIVERY BECOUSE HE IS REFUSING TO PICK UP THE OLD ONE TO TAKE TO THE RECYCLING AND I DO NOT HAVE ROOM FOR BOTH. I CALL BACK AND AT THIS POINT I AM FUMING, IT IS THE SECOND TIME I HAVE TO TAKE A DAY OFF OF WORK FOR THIS DELIVERY. I AM ON THE PHONE WITH THEM FOR OVER AN HOUR, BEING TRANSFERRED FROM DEPARTMENT TO DEPARTMENT HAVING TO EXPLAIN THIS OVER AND OVER AGAIN. FINALLY THEY SCHEDULE ME FOR THIS COMING FRIDAY, JULY 11TH. WE WILL SEE WHAT HAPPENS. I HAVE NEVER DELT WITH SUCH AN UNORGANIZED COMPANY IN MY LIFE. I HAVE WORKED IN CUSTOMER CARE FOR OVER 20 YEARS (NOT THE BRICK) AND OUR COMPANY POLICY IS ALWAYS TO GO ABOVE AND BEYOND FOR CLIENTS, MAKE SURE THERE NEEDS ARE ALWAYS MET AND ISSUES ARE RESOLVED. THIS HAS BEEN A NIGHTMARE WITH THE BRICK AND NEVER AGAIN WILL I ORDER FROM THEM. THEY JUST LOST A CLIENT, NOT THAT THEY WOULD CARE.



Marcia04doug says: (5 months ago)
 0
My husband and I bought a sofa and love seat from the Brick last December 2013. We didn't purchase any extra warranty as it was so cheap we figures it's not worth it because it already came with one year. The salesman we had I the PG store said that it was no big dp deal because it was all Canadian made and was some of the best the store had. He convinced us that what we had bought would stand up for years to come. By the second month we had the furniture it literally started falling apart. It started with the cushions that came with it .... They were fraying. Then the seating cushions started to fray and the seams started coming undone. So I made a call to the 800 number and the lady asked me to send her photos of all the issues with both sofa and love seat so I did ... As soon as she got the photos she called me right away and said oh yes we've had this issue with other sets just like yours and what we can do is offer you full replacement value in store credit or we can replace all the cushions and give you an in store crest of $400.00. We decided that because it would be a hassel to do he entire return that we would get the replacement parts and and the I store credit. Well..... That was in January ...... After several and I mean several phone calls and them telling me my order didn't exist and that my phone number was invalid and they had none of the photos I sent in that I would have to talk to someone in store. Let me tell you that was the most unpleasant conversation I have ever had until I talked to the lady in the PG store. I was clearly upset as we had already been waiting for 4 1/2 months for replacement parts and when I voiced that all I wanted was my money back to go elsewhere she promptly told me that the offer of replacing the cushions was now off the table and so was the $400.00 in store credit because she didn't like my attitude. I WILL NEVER AGAIN DEAL WITH THIS COMPANY. We did end up getting replacement furniture and it's the faux leather sofa and love seat. We waited 2 months for it to come in and we had to pick it up ourselves after paying for delivery because the lady said she refused to have it delivered once again because of my bad attitude ...lol I think anyone in my position would have had a bad attitude by that point.... Anyway to put the icing on the cake when my husband picked up the new stuff the lady advised my husband that because this was replacement furniture that all the warranty was now null and void. I have no clue how this place stays open. Customer service is clearly not one of the companies strong values. I wish I could name the lady who was so completely ignorant but I know thats not aloud so I just hope that she gets put through some customer service orientation program to learn how to speak to her guests in store. Again I will never shop at the brick again and neither will any of my family and friends as this was so stressful for us they are standing beside us



ambro says: (1 year ago)
 0
Worse furniture store around. I will never shop at any brick store again. Totally useless and very rude. Worse customer service staff ever. They give you the run around and could not care about their customers. You spend thousands of dollars and they treat you like crap. I was warned about not to purchase anything from the brick and did not listen to my friends....biggest mistake, it will never happen again. A company not worth two cents.



Jacobm says: (1 year ago)
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I purchased a dinette set in 2011 & a 5 year warrenty. Last week I notice that the table top is bubbling so I sent the brick an email. They asked for pictures so I sent those too but the requested other pictures because they claim they couldn't see the bubble. After several emails back & forth I decided to call them. I spoke to a young lady that looked at the pictures & told me she was going to call the store where I purchased it & order me a replacemt for today July 26th. So we got the table ready for exchange but I noticed that thebrick hadn't called me yet to arrange an exchange time. So I called the warranty dept. & was told that there was no order. I asked to speak to a manager the lady on the line said she is a manager. So I told her that I wanted my table by today or the next day.she told me the earliest would be Tuesday next week I told her that that was unexceptable. I told her that I wasn't happy. Just I I told her that she hung up on me. I then called the store to see if someone could help me there, I asked to speak with a manager & I was told that there wasn't one there & I said how can there not be a manager in the whole store. She then told me the manager was with someone but I could leave a message so I did & I still didn't get a call back. The message was very discriptive. I then decided to call the warranty dept. back & spoke to someone else not the lady that hung up on me & had my number but never called me back. This lady apologized for her co-worker. Told me she could have someone do the exchange on Tuesday. I told her to set that up. She suggested I complain in a form of an email. So there you have it. Bad really bad customer service. If there weren't able to deliver the table today they should have told md that several days ago.



kihio says: (2 years ago)
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I saw a freezer at the BRICK on sale. Good pice. So I go buy 1. The salesman says that it will be in town on the truck sunday,delivery on tuesday.I say cool that will work. He tells me to call and verify the arrival and confirm the delivery. I do. The girl says that the manufacturer has delayed delivery by 3 weeks. Hmm. I go to a local store. They undercut the price,and I got delivery in 1 day.Nice tag line. I found someone that BEATS THE BRICK. fyi same freezer,same model. cheaper,faster.have a nice day Brick



Marc410 says: (2 years ago)
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Massive Delivery let down from The Brick today:
Pre-arranged 12-4 delivery window with the Brick over a week and a half in advance.
Reserved elevator and someone to be present.
Voicemail from driver on delivery day 730am confirming 10-1pm window.
Called customer service - doesn't open til 9am.
Called 901am, advised impossible delivery, Cust service advised driver knows elevator window.
Get call from driver at 1050am - I adv'd I would have someone call within minutes and to stay there.
Arranged person calls driver immediately and agrees to meet within 10 minutes.
Driver leaves and does not wait 10 minutes. Rescheduling is definitely 4+ days away.
Although I was very clear on time frames, as I needed to be for the elevator book - it's our fault for not being there.



Loreine says: (2 years ago)
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No comments



Andy02 says: (2 years ago)
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Why would someone buy something online? Simple answer is to get it as soon as possible. Forget about it if you buy something from thebrick.com. You will never know until you buy something from Brick that it takes about 40 days to arrive. You think when you give them your credit card information, you will receive items, but that's not true for Brick.
I received a call and they didn't even left me a message. I searched number in internet and found reviews saying that they call you and if you don't confirm, they discard your order. Then I called that number. It goes to a VM box asking to call another number and it also say we don't check Voice messages.
I called this new number and a very rude customer service lady answered. She didn't want to even listen to me. I spent over $ 5000 to buy these Crap.
Then they put a delivery date after 37 days. Finally when you get your order, items are missing and you have to fix them yourself. After few months, you notice that those items are not in good quality.
Third world countries have better customer service than Brick.
Bottom line: They advertise that you don't have to pay 15 months, but that's another trap. You have to get their high interest credit card. Nice advertisements and shows reasonable prices, but DO NOT WASTE YOUR MONEY TO BUY CRAP FROM BRICK.



bricksucks says: (2 years ago)
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WORST CUSTOMER SERVICE !!!! I was left without a dishwasher for 2 months and the CS is rude !



Dlbc says: (2 years ago)
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We ordered a leather couch set on Wednesday from The Brick in Ottawa East end . Not the first time we have ordered there. We never have a problem with the quality or the service and this is why we continue to shop at this location.
It came on time as usual two days later. . Besides the delivery guys being a bit rude , delivery went well. When we inspected it later ,we realized some of the threads were loose. We called customer service and within mins of explaining the problem they scheduled a delivery of a new couch for us on the next delivery day.. Today.
Delivery went well, the delivery guys were polite and extremely helpful and we have a perfect couch. All this in one week. I couldnt be happier.
Perhaps the problems I am reading about here are the locations... Or the fact that people only like to complain when there is a problem and feel no need to compliment when they are happy.



marciax0x0 says: (3 years ago)
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If I had known before purchasing my furniture from the brick that they were hard to deal with, careless of their customers and disrespectful I would never have purchased anything from them (Dundas st Mississauga, Ontario Location). I am extremely upset and disappointed with their poor customer service. When i first purchased my furniture and electronics from the brick they harassed my husband and I about getting warranty and spent the whole time explaining to us the pros of getting warranty. I wish they had explained to us the cons instead. A year later, my mattress was already ruined springs coming out through the sides and our leather "SOFA" had ware and tear so we called trans global their warranty people and they came over to check out the furniture. Few weeks later I received a call from the brick location I purchased my furniture from and they said i could go ahead and re select the "SOFA" and they would just give me another mattress. (which i never asked why i couldn't re select it myself) Must I add that on the day the woman called me from the brick to make my re selection she only gave me a number of how much to spend and didn't explain what it consisted of. I then called a few more times before going to re select to make sure everything was indeed how they stated on the first call and let me tell you I called at least 5 times and I got 5 different answers. One of the questions was "With the left over money from the re selection of my "SOFA" can i purchase something else?" The answer was yes and I went a head and bought a microwave. This happened on Sunday so on Wednesday I received my "SOFA" , mattress and microwave. The delivery guys took back the defected "SOFA" and the mattress. A few hours later I received a nasty call from Natalie the manager at the location this is how it went. "Hi so and so who was home at the time of the delivery and why didn't the love seat go back?" EXCUSE ME!! no one talks to a paying good customer like that. Moving on I found out that the re selection credit given to me included the love seat. As you can see while reading this I quoted and cap the word "SOFA" for a reason, the love seat was never mentioned in any of my conversations with the Representatives. I understand that I got a microwave as an extra but I wish someone at the brick had notified me of what my credit consisted of. Now they claim if i don't give back the extra or if i don't give back the love seat or don't pay it will be given to collections. Now the brick ignores my call and emails, I'm always getting transferred and having to explain myself again and again and when I do leave messages they don't get returned. The brick is ignoring the fact that they are at fault for not explaining to the customer the terms of the credit. OH and by the way the nasty woman on the phone told me I should have known what the credit consisted of and they didn't have to explain. WOW WAY TO TREAT YOUR CUSTOMERS! THE PRICKS LOVE TO RIP OFF OTHERS BUT WHEN IT ACCIDENTLY HAPPENS TO THEM THEY DON'T LIKE IT. One of my missions in life now is to make sure everyone I know is informed not to shop at the brick!!!



Disgrunted says: (3 years ago)
 0
I bought a brand new Whirlpool side by side from The Brick in Windsor, and paid in cash, a week later the fridge stopped working , well i phoned The Brick and they gave me the # for their repair company, I had to phone myself, only to find put they were too bussy and it would take a week to get someone out , they in turn gave me the # for Whirlpool , i phoned That Company and they sent a repairman out the same day!! It turned out to be a manufactures defect! So the repairman reported this to Whirlpool, and they agreed to replace it fully!! I phoned the Brick twice more only to be told they had to get approval from Whirlpool. I again phoned Whirlpool and they sent a fax to THE Brick , well i phoned the Brick the next day to inquire about this S, She told me ONLY I could get permission from Whirlpool to get a replacement, I informed her the fax was sent in the day before and what time it came in. She said imediatly i'll phone you right back! She phoned me back to tell me the paper work was all finished , and they had phoned me the day before that they called me to set up a time for delivery; I told her NO you did NOT i have call display and call waiting and was home all day , she quickly set up delivery for two days later!! THE BRICK has lied ,and made ME do all the work to get replacement fridge!!! I'll NEVER buy anything there again. BUT i do Give WHIRLPOOL credit for the great sevice They gave me! THE BRICK (BAD CUSTOMER SERVICE)....



Trinity2ca says: (3 years ago)
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The Brick - 1607 Dundas St E, Miss, Ontario

August 20th - visited this location and was IMMEDIATELY approached by "Rawji". By the end of my visit he had sold me a fireplace and mattress (while bashing his counter-part at the Mavis location, advising me that they had ripped me off on my previous purchases....he referred to you Lennox). The delivery was scheduled for Sept 2nd as teh house is being remodelled and therefore was vacant until September. The delivery people showed up (un-announced) on August 27th, they called me to advise me they were waiting outside and I was therefore forced to make a special trip up to let them in. Upon inspection of the fireplace, it was evident they had sent the incorrect pieces (the wrong doors). I called them to let them know and they advised they would have someone bring the correct doors out on Aug 31st. On that day (for which arrangements were made for soneone to wait for them), they cancelled and re-booked - (without my knowledge) for the 1st. On this day, they called (not just the wrong number BUT showed up at the wrong house!). I contacted the store and was "greeted " by a RUDE female " Denise" (who has no business answering the phone to paying customers) and requested to speak with the manager since RAWJI was left 4 messages NONE of which were returned. I spoke with "Vicki" who reviewed the information and acknowledged the comedy of errors within their organization but offered no apology. She advised they would simply reset the delivery for Friday night. I later (having still not heard back from Rawji) took it upon myself to call and finally got him on the line. His only explanation for not calling back at all over the previous 4 days was simply that " he was busy ". I explained the litany of mistakes they made (anticipating not just an apology but some sort of offering)....NONE of which was provided and actually received an attitude from this guy (now that he had his sale from me). He proceeded to ask me " what I wanted " and said " there's no money to give ". He then told me he had to go since he was dealing with customers and when I requested he transfer me to his manager.....he hung up on me! I have left a message for the manager and am awaiting her call.



Sherry03 says: (3 years ago)
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The brick does not follow through with what they promise on their warranties.Have been dealing with what I call a big sink hole in the middle of my sectional,their techs say normal wear and tear???? Also was told by one tech that they use "cheap chinese foam" thats the problem, he should have checked out my last name before making that comment. I have had to be the one calling and emailing them,absoulutley no customer service at all. I finally talked to the store manager Paul Dyer from central city in surrey after 2 months and no he wasnt rude but oh so very condensending.



Sherry03 says: (3 years ago)
 0
The brick does not follow through with what they promise on their warranties.Have been dealing with what I call a big sink hole in the middle of my sectional,their techs say normal wear and tear???? Also was told by one tech that they use "cheap chinese foam" thats the problem, he should have checked out my last name before making that comment. I have had to be the one calling and emailing them,absoulutley no customer service at all. I finally talked to the store manager Paul Dyer from central city in surrey after 2 months and no he wasnt rude but oh so very condensending.



SayNoToTheBrick says: (4 years ago)
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DON'T BUY FROM THE BRICK

The after sales service is HORRIBLE. They trick you to buy the extended warranty on furniture. When it comes to repair, they'll delay it, never return calls, put you on hold forever, asking manager etc, ask for quote from their supplier and never get back to you for weeks, all sorts of reasons for trying not to fulfill the warranty.



bricklover says: (4 years ago)
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I bought around 9000 dollars from the brick to furnish my house around 4 years ago. I have a wonderful experience. The sales person was very friendly and told be she would have everything delivered exactly a month later. I took the day off and got eveyone out of my house to prepare for the new stuff. I got a call in the morning telling my what time they would be there. They arrived right on time, were very friendly, and set everything up in a timely matter. I had nothing damaged and to this day 4 years later i still have no problems.



mikeyd says: (5 years ago)
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On Aug 15th my husband and I purchased a sofa and love-seat from the Peterborough Brick store. The first two sofas were damaged.

Last Thursday Sept 17th the third sofa was delivered, it too was damaged, I phoned the Peterborough store speak to *****, as she was had been helping us deal with the problem, she wasn't in until the Saturday. I phoned back and asked to speak to a manager, I was put on the phone to Dave. I started to explain the situation, but he interrupted and said he was putting me on hold, as he was busy with other customers. I told him I thought that he was rude but he put me on hold anyway !! Upon returning to the phone, I again started to explain the situation, and said that maybe we should have put the furniture on deferred for fifteen months instead of paying for it upfront, he interrupted at one point and said "Well you got money off it, didn't you//" I told him the set had been reduced further in the sale, and that was the credit we were given. I'm not sure if he was implying that we had money off , to keep a damaged sofa. At another point he interrupted and said" Well you have the sofa in your home , don't you ??". We have a second damaged sofa in our home, covered over, waiting to be returned, the third one didn't make it past the front door, the delivery men suggested I inspect it on the driveway, it had been previously opened and had a slit in the leather on the left hand side.
Finally after a couple of interruptions I said" Can I finish what I'm saying??" to which his answer was "No!!"

At this point, I told him that I had found ***** and **** from his store very helpful, but that I found him very rude and arrogant, and that I didn't want to talk to him, I would phone back next day and talk to someone else.

I realize managers are busy, but should maintain a certain level of professionalism. I felt I was treated with disrespect, and that he had no interest in soling the issue.



kelson001 says: (6 years ago)
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On September 25, 2008 I purchased (Saleorder Number 09258440527‏), from the Scaborough SuperStore, a living-room set. I paid $1200 in cash for two sofas, tables and two lamps. To date I have received everything except for the lamps.

I think that it's absolutely rediculous that I would have to wait three months for the delivery of items that have been bought and paid for. Initial delivery dates had been established for the delivery of the lamps and every time, 4-5 times in total, those delivery dates had been pushed back. At this point the superstore is unable to determine when, if ever, those lamps will be delivered to me.

I had called The Brick's customer service department yesterday and the representative suggested that I go to The brick's web site and select replacement lamps. I thought this was a great idea. I selected the replacement lamps and I called the superstore to inform them of the change. I was informed that there was a price difference between the replacement lamps and the lamps I originally ordered; as a result I had to pay $56. I simply cannot believe, after the money I've already spent and the time I've waited, that The Brick would attempt to squeeze another $56 from me.

The Brick speaks loudly about their 'commitment to provide an enjoyable shopping experience' but you do nothing to display such commitment to your customers when difficulties are experienced. The simple fact is this: I entered into an agreement with The Brick. I did so under the assumption that the goods I purchased would be delivered to me within a reasonable period of time (a right, I believed, is accorderd under the Consumer Protection Act). Three months is definitely NOT a reasonable period of time. If The Brick cannot provide me the goods we agreed upon, within a reasonable period of time, then you should offer me a replacement for those items, at NO additional cost.




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