The Brick Reviews and Complaints ^{All Reviews}

User comment:

Montreal Distribution Centre is the pits!

28 November 2014 (Black Friday) A number of items were ordered, totalling $5938.82. This figure was paid in full. At that time the three items in question (two loveseats and a chair) were to be available by mid-December.

3 December I visited The Brick to claim the Samsung Tablet (a bonus for purchases of over $X). This had NOT been mentioned on the day I made the purchase.

9 December
Upon my checking with The Brick, I was advised that the three items above would now be delivered on 3 January. There was a discussion as to whether this meant they were to be delivered to the Distribution Centre or to me. At any rate, the latest delivery to me was to be by 5 January.

2 January 2015 I telephoned The Brick to confirm delivery and was advised that two pieces only were to be delivered on/by 4 January.

4 January Nothing! Power outages had shut down the Distribution Centre and the local store. I did not receive any call about non-delivery either.

5 January I called the store (speaking to a not-very-helpful lady) and was told about the power outage. I called a second time and was told that only one piece could be delivered unless I wanted to receive two pieces, one of which was damaged (a most stupid comment for the Customer Service male to make). I asked for the manager to call me back but she did not do so. I then visited the store and spoke to Sarah, the (duty) manager) and was told that she did not know whether one or two pieces were available – but that delivery could take place only on 7 January.

7 January At about 1700 the delivery was made. The chair was put in the lobby while the other piece was brought in from the truck (note that TWO pieces were being delivered). I inspected the chair and found that the power cord had been sliced off and that another plug from the power unit was dangling in space! The chair was eventually taken away by the truck. Meanwhile the deliverymen brought in a three-seater and got it all the way to the sixth floor before finding out that it was for somebody else! Eventually a loveseat (the unpowered one) was delivered and unpacked! I advised The Brick by telephone about all this. I received a call back (from a very pleasant and helpful Brittany) advising that another piece would be delivered on the 11th but that progress on the third piece was still an unknown!

10 January Elizabeth, presumably from the Distribution Centre, called to advise about delivery of the powered loveseat. I told her that I had been told on the 7th that delivery was scheduled for tomorrow. She responded that she had no delivery scheduled for me – but that she would try to schedule it for tomorrow. I told her that I was furious with The Brick. She responded “Well, I won’t try to schedule it for tomorrow then”. I put the telephone down.

I called the store (514-965-9600) and spoke to Brittany. I asked for Sarah but she is not in today. Brittany remembered our conversation but, after checking the file she agreed that no delivery was shown – and she thought that was rather strange. Further checking revealed that the powered loveseat was scheduled for Tuesday (13th) (and had, presumably, just been received) and that the powered chair was not yet in stock. Brittany suggested that the loveseat scheduled for tomorrow may have been found to have been damaged. She said that she would attempt to get the loveseat re-scheduled for tomorrow. She said that she would try to call back today with an update and that she did not leave work until 1700.

I advised Brittany that I would be writing to the managing director about Elizabeth.

11 January Nothing!

12 January Received call from, presumably, the Distribution Centre to advise that two pieces of furniture are to be delivered Thursday. After some discussion this was changed to Wednesday the 14th. I asked why nothing had been delivered yesterday and was that I had put the telephone down on the person who called on the 10th - it was either that or explode! I advised the male that I would be sending a letter to their managing director complaining about Elizabeth.

I live in hope of delivery on Wednesday - but I have no expectation of a positive response by The Brick management

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