The Brick Complaint
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broken chair - Massage cha
I bought a massage chair at the beacon hill brick. It was a floor model and every thing was good in the store. It was deliveriied to me and the lcd on the controller was broken...must of been in the store As the controller was well packed. Also the back pLAstic base cover was broken. I was told it was going to take two visit by the tech and was going to have to take two day off from work to get it fixed, so I asked them to return it. Roy the salesperson phoned and said he would try to do something to ge it fixed and he'lso the return is cancelled by Roy. That is the last I heard of Roy.
Roy gave me another number to phone which is costumer service. I phoned them sent pictures sent pictures again, sent pictures again phoned again, then I was told to wait for two days and they'll phone back. No phone call. So I phoned. No return call as everyone is busy
I phone again. Then back to customer service, they now tell me I must talk to the store directly, but I cannot past reception, And no phone call back.
Phone
I was told that it would take two visits from the tech to fix the problem....so I ask them to take it back. The next day Roy phones up and convinces .36|2.8|...
...|..5|2..
...|46.|5..
--- --- ---
.43|...|8.7
.8.|...|.1.
2.9|...|65.
--- --- ---
..8|.27|...
..4|5..|...
...|1.6|78.
Roy gave me another number to phone which is costumer service. I phoned them sent pictures sent pictures again, sent pictures again phoned again, then I was told to wait for two days and they'll phone back. No phone call. So I phoned. No return call as everyone is busy
I phone again. Then back to customer service, they now tell me I must talk to the store directly, but I cannot past reception, And no phone call back.
Phone
I was told that it would take two visits from the tech to fix the problem....so I ask them to take it back. The next day Roy phones up and convinces .36|2.8|...
...|..5|2..
...|46.|5..
--- --- ---
.43|...|8.7
.8.|...|.1.
2.9|...|65.
--- --- ---
..8|.27|...
..4|5..|...
...|1.6|78.
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Review Rating: 1 out of 5
Reviewed By: Deddy
Company: The Brick
Product: Massage cha
Date Added: 9 years ago
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