The Brick Complaint
Reviewed by
The Brick " Worst Service Ever "
By far the worst customer service I have ever experienced in my life.
I purchased a mixture of furniture both bran new and as is.. One of my pull out sofas was as is.. they ended up breaking the sofa and refused to replace it. I spoke to the sales person Mohamed who is a nice guy but was not doing his job properly.. " he was allover me before he made the sale and the once the sale was made and I started having problems all of a sudden he got busy and was unwilling to work hard for me.. He passed me on to this operations manager " middle eastern " I will tell you more about here in a sec.. ( I am a guest service manager and have been serving customers for more then 15 years ) This Brick Guest service manager should be a shamed of her self.. The Brick should be a shamed of their staff and the service they provided..
Here is a list of problems;
1. did not provided me with the products I paid for .
2. delayed the delivery dated do to some "warehouse problems "
3. No one answers the phones after trying for days
4. made me travel back and forth from Kanata to deal with issues
5. They do not listen to customers , there is not negotiating
6. This operations manager has no people skills and is willing to treat her customers like they are stupid.
Solutions;
1. I cancelled all of my order
2. I went to Leon's and head the best experience that anyone could ever ask for.
3. got better products for a cheaper price
4. got the best customer service that anyone could offer.
5. The Brick pushed me to become a loyal for life customer of Leon's and I thank them for that !!
I purchased a mixture of furniture both bran new and as is.. One of my pull out sofas was as is.. they ended up breaking the sofa and refused to replace it. I spoke to the sales person Mohamed who is a nice guy but was not doing his job properly.. " he was allover me before he made the sale and the once the sale was made and I started having problems all of a sudden he got busy and was unwilling to work hard for me.. He passed me on to this operations manager " middle eastern " I will tell you more about here in a sec.. ( I am a guest service manager and have been serving customers for more then 15 years ) This Brick Guest service manager should be a shamed of her self.. The Brick should be a shamed of their staff and the service they provided..
Here is a list of problems;
1. did not provided me with the products I paid for .
2. delayed the delivery dated do to some "warehouse problems "
3. No one answers the phones after trying for days
4. made me travel back and forth from Kanata to deal with issues
5. They do not listen to customers , there is not negotiating
6. This operations manager has no people skills and is willing to treat her customers like they are stupid.
Solutions;
1. I cancelled all of my order
2. I went to Leon's and head the best experience that anyone could ever ask for.
3. got better products for a cheaper price
4. got the best customer service that anyone could offer.
5. The Brick pushed me to become a loyal for life customer of Leon's and I thank them for that !!
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More The Brick reviews
- Friends Dont let Friends Buy From The Brick
- BUYER BEWARE
- File your complain against The Brick
- Why am I STILl waiting for the items I purchased??
- I Require the items I purchased!
- DONT BUY BRICK FURNITURE
- delivery troubles
- Don't by leather sectionals at The Brick
- delivery date
- The Brick Sucks
- The Brick - Winnipeg, MB, Regent Ave. Location
- credit card interest rate
- Ridiculous Service
- Trauma caused by The Brick
- Customer Experience
- you idiots
More
Similar reviews
- The Brick - worst customer service ever
- BAD Customer Service
- The Brick's worst customer service
- Worst Management and Customer Service
- Sold broken dishwasher
- THE BRICK
- Worst service I have ever received!!!!
- The Brick has Awful Service
- Brick cracked dining chairs
- Dinning Set I bought at Dundas and Wiston Churchil Location
- Brick Beacon Hill
- TheBrick.com worst service ever
- Never Shop at The Brick!!!!
- The Brick: a horrible experience
- the brick takes leaking washer back
- Lousy customer service
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"I love going out and telling people that are rude to me that I am going to write a review about them on MeasuredUp and then watch them try and be nicer so i will write a good review." Patty Q.
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live