The Brick Complaint
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The Brick Broken TV
I recently purchased a Sofa,love seat and a 60" Sony Flat Screen TV. I received the TV on March 27th but did not open the Box until April 1st. Upon opening it discovered that the left side of screen was shattered, there was no damage on the outside or inside of the box just to the middle part of the left side of the TV screen.I contacted the Brick immediately and sent photos too. The reply from the customer service Manager was well you only have 3 days to let us know of any damages you're too late. I let her know I was not aware of this rule and she replied it's on our website and I quote " I am not going to touch this". I told her I didn't purchase the TV online but in the store why didn't your sales person make me aware of this rule and her reply was still the same. Long story short I was angry and disappointed as I now have a $1500.00 TV that I cannot even use. I ended up returning my couch and love seat and this will be the last time I ever make a purchase from the Brick.
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