The Brick Complaint

Reviewed by EJACKSON

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Customer Service

I purchased a couple of leather chairs from the Brick online. Had to confirm my credit card information and waited for over 30 minutes to actually speak to someone to do as they asked. Ordering online is more time consuming than going into the store where the sales reps follow you around like you're a criminal! They were to be ready for pick-up on December 5th and if there were any changes a representative would contact me. Of course this did not happen. This morning I waited on the phone for over 24 minutes to be told that it is "tentatively" expected on the 12th and THEY'D GET IN TOUCH WITH ME. I"m not hopeful. Terrible customer service....or rather no customer service whatsoever???? Should have bought elsewhere! I'm done with The Brick.

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Review Rating: 1 out of 5
Reviewed By: EJACKSON
Company: The Brick
Date Added: 9 years ago

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The Brick Complaint